How we collect and use supporter information
We only collect personal information from our supporters that is necessary for our work and helps us engage with you. We use your information to manage your support, process your donation and to respond to your comments and questions. We may also use your information for research purposes, and to keep you up to date with our initiatives that we think may interest you.
The main way we collect personal information about you is when you give it to us, for example, asking you to complete a donation form. We may also collect personal information from other sources, for example by obtaining details for potential future supporters from like-minded organisations or other third party suppliers.
At all times it is your choice on how much information you would like to provide in your support of Brainwave Australia, and you can change or access these details at any time. Please be aware, if you do not provide all the information requested, we may not be able to manage your support, process your donation or respond to your queries.
Below are some examples of information that we may collect and hold:
- Personal details, like name and date of birth
- Address and contact details
- Payment information for donations
- Information about any previous interactions you may have had with Brainwave Australia
How we hold and use supporter information
Brainwave Australia takes the security and confidentiality of your personal details very seriously. We actively seek to ensure that all personal information we collect is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. This is done through internal data protection and electronic data transmission procedures, and all donations and communications made online via our website are secure.
Disclosure of supporter information
Personal information is sometimes supplied to, or collected by, contractors who perform tasks on our behalf (for example IT services, research agencies and mailing houses that send our letters).
In limited circumstances we may need to disclose information to contractors based in a country other than Australia in order to process the data that we collect. We have put in place controls to ensure the security of our data whether it be stored domestically or internationally.
Where personal information is held that is no longer needed, we will take reasonable steps to ensure the information is destroyed or de-identified.
Accessing or correcting your personal information
We will always endeavour to ensure that the information collected is accurate. You can update or correct the information we have collected or let us know of your preferences for how we communicate with you by calling 03 9536 5600 or email firstname.lastname@example.org
Lodging a query or complaint
If you have a query or complaint about how we manage your personal information or would like to know more, please call us on 03 9536 5600 or email email@example.com.
If you have made a complaint, Brainwave Australia will acknowledge that your complaint has been received, provide you with the contact details of the appropriate person and give you an estimate of when they can provide a response to your complaint.